Refund policy

We want your shopping experience at Smocked Peacock to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to make it right.

Please inspect your order as soon as it arrives. If you believe you have received a defective, incorrect, or missing item, please contact our customer service team immediately so we can get it sorted out for you.

Return Guidelines & Procedures

Merchandise may be returned within 8 days from the date your order was arrived. Please ensure your return meets the following criteria:

  • Condition: All returned items must be unwashed, unworn, and have the original tags attached.
  • Final Sale Items: All sale items, discounted items, personalized/monogrammed items, and pre-order items are FINAL SALE and cannot be returned or exchanged.
  • Return Shipping: The customer is responsible for the shipping and handling costs of any returned item(s). We highly recommend noting your tracking number. Original shipping fees are non-refundable.
  • Restocking Fee: A 20% restocking fee will be deducted from the final credit amount for all standard returns.

Refund Method: Store Credit

Approved returns will be issued a store credit in the form of a discount code sent to the email address provided at checkout.

  • This discount code is valid for 2 years from the day of issuance.
  • Please allow 5–7 business days to process your return once it is received at our warehouse. Processing may be delayed during sales and holidays.

Defective or Damaged Items

If your order arrives incomplete, incorrect, damaged (as determined by Smocked Peacock), or defective, please contact us at support@smockedpeacock.com within 8 days of receipt so we can assist you.

  • Return Window: Approved defective items must be returned within 10 business days from the delivery date.
  • Resolutions: A replacement will be sent if the item is in stock. If the item is out of stock, a full refund will be issued within 7 days of receiving your return.
  • Natural Variations: Many of our pieces feature beautiful handmade details, which means you may notice slight variations from item to item. We believe these unique touches—such as minor differences in sizing, a stray thread, or slightly uneven smocking—add character to our clothing and are not considered defects. Because of this, we do not offer refunds for these natural variations. All return requests are subject to final approval by Smocked Peacock.

Important Product & Order Notices


Hand-Made Quality Notice

All of our smocked and French knot items are meticulously hand-sewn. Slight variations in uniformity are normal and add to the charm of each piece. However, if you require perfection in uniformity, we kindly ask that you refrain from purchasing.

Customization Note

Please double-check spelling and customization details carefully before purchasing. Personalized or monogrammed items are final sale unless there is a verifiable manufacturing defect.

Estimated Arrival Times (ETAs)

All estimated arrival times for preordered items are approximate and subject to change. While we strive to meet these timelines, delivery dates may occasionally be impacted by unforeseen circumstances beyond our control, including global supply chain disruptions or severe weather. We appreciate your understanding should any delays occur.

How to Complete Your Return

We’ve worked hard to keep the returns process as simple as possible so your little ones can stay fabulous!

  1. Print the Form: Click the link below to open, download, and print our official Return Form.
  2. Fill it Out: Complete all sections of the form, ensuring your order number and email address are correct so we can accurately issue your credit.
  3. Pack Your Package: Slip the completed form into your return shipping box or polymailer along with your original receipt and the item(s) you are returning.
  4. Ship it Back: Send the package back to the address listed on the form using your preferred shipping carrier. We highly recommend using a trackable shipping method.

[Click HERE to Download & Print Our Return Form]

Gifts & Excanges


Gifts

Please note that we are unable to accept returns or exchanges on gift items. Only the original purchaser can initiate a return for store credit, subject to our standard return policy guidelines and timeframes.

Exchanges

Because we feature a limited number of unique styles on our site, we cannot guarantee that a specific size or style will be available for an exchange. To secure the items you want before they sell out, we will issue your store credit discount code as quickly as possible so you can use it to purchase the correct size or style if it is available.

Changing or Cancelling Your Order

If you need to change or cancel your order, please contact us immediately. Our fulfillment team packs and ships orders rapidly. Once an order has been processed and shipped, we are unfortunately unable to make any changes.

Contact Us

If you have any additional questions not answered here, please reach out to us at: support@smockedpeacock.com